General

A: Lab tests use venous blood samples whereas your device uses capillary blood. That alone accounts for 5-8% of the difference in results and other factors such as your diet, time of day, and testing procedure affects your results. Please test yourself after fasting for the most accurate results, it is recommended that you eat an early dinner and test yourself the following morning.

A: Please contact support at support@curofit.com and our support team will get back to you with details on how to get replacement test strips.

A: No, you will need to use our Profile Test Strips for the Curo L5 or the Profile Strips for the Curo L7 to perform the full 3 slot testing.

A: Yes, LDL is calculated from the values given for HDL, Total Cholesterol, and Triglycerides. Our Curo L5 will give you an LDL reading but you will need to purchase our Lipid Profile Test Strips to perform the test. Our Curo L7 device can also perform LDL testing, the test kit includes all-in-one test strips for easy testing.

A: HDL (high-density lipoprotein) is the “good” cholesterol and LDL (low-density lipoprotein) is the “bad” cholesterol. These are the two types of lipoproteins that carry cholesterol to and from the body’s blood cells. HDL Cholesterol protects the body against narrowing blood vessels. LDL cholesterol makes arterial narrowing worse thus it is considered bad cholesterol. Both of our Curo L5 and Curo L7 devices can read for HDL and LDL cholesterols. With the Curo L5, you will need to purchase the Profile Test Strips to get these results.

A: -When you want to easily check the function of the Analyzer.

    -Before using your Analyzer for the first time.

    -Whenever your result does not agree with the level you feel.

    -If you have repeated a test and the blood glucose result is still lower or higher than expected.

A:  We do not ship internationally at this time.

A: The billing address should match the card details otherwise the transaction will be declined.

A: We do not accept FSA, we accept Credit card payment only.

A: Due to security reasons, we are unable to take orders over the phone. 

A: We have a 30-day window policy for returns and refunds, If the item is returned within 30 days unopened,  a full refund will be applied. However, If the item is opened or used in any way, you will be subject to a 40% restocking fee.

A: Normally it takes 3 to 4 business days. But for some instances, it takes longer than expected there are some delays from USPS, due to unforeseen events and bad weather conditions.

A: We only have Test cartridges available. We don’t sell daily and monthly cartridges.

Curo G10

A: There are 2 ways you can transfer the data from your G10 to your phone, one is by using a data cable and the other is through NFC.

A: NFC and Bluetooth are very different technologies however they are both used for the same purpose which is data transfer. NFC is a lower-range bandwidth provider, while Bluetooth is a larger-range bandwidth provider.

NFC is used for the basic and simple amount of data transfer. It runs on the simple principle of sending information over radio waves –RFID which stands for Radio Frequency Identification. Devices have to be close to each other in order to establish connection.

Bluetooth is a WPAN which has a range of 5 or more meters. The speed of Bluetooth is enhanced to be around 2mbps which is quite a good rate of data transfer wirelessly with a longer handshake time.

A: Yes, most of the latest Android and IOS phones are able to pick up NFC broadcast however they have to be near each other to establish pairing.

A: The back of the G10 Device where the NFC tag is located should be facing the back top right portion of your IOS device to properly sync. Both devices should be right next to each other to establish accurate and proper connection.

A: Stores 300 readings in its memory with date and time.

A: Insert the check strip, with the “check strip” print facing up, into the test strip slot of the meter. If the Check strip is inserted properly, the meter will start the check. The check result appears within just 5 seconds. If there is no problem with the meter, ‘OK’ message appears, Otherwise ‘EEE’ message appears.

 

*If the meter keeps displaying an ‘EEE’ error message. Please contact our customer care support at 1-888-930-0030.

Curo L7 & Curo L5

A: The Curo L7 is the highest professional grade model we offer for profile testing. It provides more accurate results using one blood sample rather than 3 samples required for the Curo L5 Profile Test. Both units have the capability to perform testing for Total Cholesterol, Triglycerides, HDL, and LDL. For those in a clinical or hospital setting, the Curo L7 device is more suited for more accurate readings.

A: LO for your result means that your results were too low for the device to provide a proper reading. Please refer to the User Manual for the exact levels for each result as they differ.

A:

Curo L7 : TC 100 – 450 mg/dL, TG 45 – 650 mg/dL, HDL 25-95 mg/dL
Curo L5: TC 100 – 400 mg/dL, TG 70 – 600 mg/dL, HDL 25 – 80 mg/dL


Any readings that are below or above the limits will not show a numerical value. If a numerical value is not given for any of the tests above, the LDL will not be calculated.

Curo L5

A: Yes, the Lipid Pro test strips you received are made specifically for the Curo L5. Once you open the packaging, you should see a black test strip bottle containing (10) black Profile Test Strips with 3 testing slots.

A: Despite what the user manual states, no you do not need the control solution. It is only necessary for those running a health fair or hospital where you will go through 100s of strips in one sitting.

A: On your Curo L5 Device, hold the DOWN arrow for 3 seconds. You should see a “code rF” on the screen. Continuously hold the DOWN arrow while placing the RFID tag symbol on the Test Strip bottle next to or against the RFID symbol on the Curo L5 Device. The RFID symbol on the Curo L5 is located below the down arrow. Once the device recognizes the RFID, it will display the code on the screen. You have now completed coding and will only have to perform this once per test strip bottle. Please refer to the video

 

A: No, you only need to perform the coding once per test strip bottle. Once you code for the first strip, you will not need to code the rest of the strips in the bottle.

A: Hold the power button for 3 seconds and skip through the settings options until you see mmoL blinking. Use the UP or DOWN arrow to change it to mg/dL and press the power button to confirm. You will now have the mg/dL reading for your future and previous test results.

A:  Insert the check strip and press the up and down button at the same time for more than 3 seconds while in standby status. If the system works properly the symbol “ooo” will be displayed. If the meter has problems, the symbol “Err” will be displayed. 

*If Err persists, please contact our customer care support at 1-888-930-0030.

A:  The lancets that are compatible with our Curo L5 Lancing Pen can easily be found in many major local pharmacies. You would simply need to search for any “twist top lancet” and they will fit with your device.

A: You need to dispose of the capillary rod properly after using it. Capillary rods are for one-time use only, this is for accuracy and infection control purposes.

A: We do not sell capillary rods separately, it is being sold together with the test strip.

A: You need to discard the test strips 3 months after it has been opened – please check the side of your Test Strip box. The test strips become oxidized once it has been opened thus there is a time limit to use them.

A: You need to purchase the Lipid Profile test strip separately. It’s a black strip with 3 testing slots.

A: Can store up to 200 Test Results.

Curo L7

A: To code the Curo L7 device, please make sure the device is off. Insert the blue Lipid-P code chip into the device on the left side. Once it snaps into place, the device will automatically code and you will not have to do anything further. For image-guided assistance, please refer to the user manual page 21.

A: For entering the “Checking” mode of lipid, press the left and right buttons in display mode flashing lipid test strip symbol for 3 seconds, then ‘CHE’ appears on the screen.

Insert the SD Lipid Check Strip in ‘CHE’ mode. The check result appears on the screen in just 10 seconds. If there isn’t any problem for the analyzer, ‘OK’ message will appear on the screen. Otherwise, there is a problem with the analyzer, ‘EEE’ error message will appear on the screen.

A: Ezitubes are being sold together with the test strip. 

A: You need to dispose of the Ezi tube properly after using, Ezi tubes are for one-time use only, this is for accuracy and infection control purposes.

A: NA – Not Available for your LDL. If you did not receive number values for your other tests for TC, TG, or HDL, you will not receive a calculation-based answer for LDL. 

 A: Unfortunately, the Curo L7 cannot test for Glucose as we do not sell the Glucose Test Strips. 

A: Can store up to 500 most recent test results along with dates and times in its memory.

Send in your questions, and we’ll get back to you soon!